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Locked Out of free Trello account due to Legacy SMS 2FA

Josh Black
Josh Black
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February 21, 2026

I missed the email and am locked out of my Trello account with the following message:

Legacy Trello-only two factor authentication over SMS is no longer supported. Please enter a backup code or contact support to recover your account

I don't have a backup code. I see in the community forum that you can initiate a recovery.  Can you please do that for my Trello account?  Thank you.

PS, please be careful not to affect any of my other Atlassian products like Bitbucket.  Thanks.

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Kai Krause
Kai Krause
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February 22, 2026

Hi and Welcome , 

I've pinged Atlassian Support and you will hear from him within 2 business days.

 

BR
Kai

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Josh Black
Josh Black
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February 23, 2026

Thank you!

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Blair at Atlassian
Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 23, 2026

@Josh Black Hi Josh, we've created a ticket on your behalf and we'll reach out to you through the ticket. You should get an email with a link to the ticket. Thank you!

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