Locked Out of free Trello account due to Legacy SMS 2FA

Legacy Trello-only two factor authentication over SMS is no longer supported. Please enter a backup code or contact support to recover your account

Trying to login to my account shows this message, and I don't have a backup code. The support page redirect to the community forum.

1 answer

1 vote

Hi @Shane Girish ,Welcome to community !

I understand that you're having trouble logging into Trello because it's asking for a legacy Trello 2FA code and Here's what you can expect next:

I've started the process to remove 2FA from your account. You should soon receive an email notifying you that the recovery process has begun.You'll receive a second email with a link to recover your account.The recovery link in the second email will expire in 12 hours. Please click the link and enter your password to disable two-step verification.

Note: To disable 2FA, make sure you remember and enter your old Trello account password.

Thank you !

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I'm afraid I missed the window on that email, could you please restart the process?

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Like • Sakshi Verma likes this

I have restarted the process .Please keep an eye on the emailbox.

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