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Locked Out of My Trello Account

Ross Ashton
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 19, 2026

Hello, I am currently locked out of my Trello/Atlassian account, as my 6 digit verification code doesn’t work & I don’t remember setting a recovery key.

I have also been unable to use the account recovery or support request process, as it requires me to log in, which I cannot do.

I would appreciate any help to restore access to my account.

1 answer

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1 vote
Arkadiusz Wroblewski
Community Champion
June 19, 2026

Hello @Ross Ashton 

Here you should be able to open an Ticket: Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arkadiusz🤠

Ross Ashton
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 19, 2026
Like Arkadiusz Wroblewski likes this
Arkadiusz Wroblewski
Community Champion
June 19, 2026

No problem :)

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