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List in board has disappeared without a trace

Jarred J Weber
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May 20, 2026

During a refresh to our browser window, the list disappeared from the board.  There is nothing in activity or archived.  Any card that was in that list does not show up under the search bar any more.   There were all of our sales leads in that list with contact information that we are needing during a major operation push.  Please let me know if this is in connection with the recent error that was published and is being worked on and whether we can expect to see that list return to our board.

 

 

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Suzie M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 20, 2026

Hi Jarred,

So sorry for the trouble.

Our engineering teams are currently running scripts to replay actions that occurred during the incident. You may notice a slight delay in data appearing while this process completes. We are continuing to monitor the situation closely.

Your activity data are still intact, they simply cannot be loaded efficiently from the database right now due to the missing indexes.

We encourage you to monitor the Trello Statuspage for the most up-to-date information.

Thanks.

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