Links … an irritation with 'Connect' messages

[Edward W]

I have an issue whereby:

• I've added a link as an attachment to a card.
• The link is to a Teams chat on my work computer.
• Trello keeps saying "Connect to your MS-Teams account" and obliterating part of the card.
• Unfortunately, whilst work policy allows Trello it does not allow connections.

So, how to I kill this kind of suggestion?

I tried the disable suggestions approach in settings, but that didn't work ...

[Edward W]

Thanks for the ideas, however:

1. If I suppress the Inline for a URL, the irritating message from Atlassian still pops up - so it's not a matter of a Smart Link but the suggestion to connect to a service I cannot connect to (Privacy). I want to stop Atlassian marking this up for connectors I can't use.

2. I acknowledge I can use inline Markdown alternatives, but that's not the point - why on earth does Atlassian's attempt to "upsell" connectors (which would be an issue at work) have to undermine the performance of their capabilities? Surely I should be able to set it not to advertise connectors somehow?

Example: In the example below, I have a link and have written how I want it displayed, but the irritation is that the prompt to connect to OneDrive obliterates more of the line so it's unhelpful. This could easily be hidden or included in the ... prompt - I should have an ability to be able to do that, surely?

 

[Francisco Fischer]

Jumping in on this older post—sometimes clearing your cache or trying a different browser can fix Smart Links issues. Have there been any updates from Atlassian or new tricks folks have found since this was last discussed? Curious to see if anything's improved your experience with Smart Links!

[Edward W]

Thanks - but I Think we're missing the point (probably badly explained) - the issue isn't the smart link itself, a cache issue or anything else, it's the 'Connect ...' messaging that obliterates the Smart Link. Updated description above may help.

[Oleksandr]

Hi Edward,

There are a few things you can try here.

First, try changing your Atlassian link preferences:

https://id.atlassian.com/manage-profile/link-preferences

Set the default display for new links to URL. You can also add an exception for the Teams domain, for example `teams.microsoft.com`, and set that domain to display as URL.

Second, if you only need to keep the Teams link on the card, try putting it in the card description or a comment instead of adding it as an attachment. Wrap the URL in backticks, like this:

`https://teams.microsoft.com/...`

In Trello, backticks format text as inline code, so the URL is more likely to stay as plain text instead of becoming a Smart Link preview.

If the link is added as a card attachment, it may still trigger Trello’s preview or “Connect to Microsoft Teams” prompt. In that case, I would remove the link attachment and keep the URL in the description or comments instead.

Docs:
https://support.atlassian.com/platform-experiences/docs/smart-link-preferences/
https://support.atlassian.com/trello/docs/how-to-format-your-text-in-trello/
https://support.atlassian.com/trello/docs/link-cards/

[Edward W]

Thanks - but I Think we're missing the point (probably badly explained) - the issue isn't the smart link itself, it's the 'Connect ...' messaging that obliterates the Smart Link. Updated description above may help.