Labels not longer showing up

[Orianis Castillo]

Unexpectedly, all the labels were "deleted", they don't appear anymore, there's no activity that reflect that user changed that, but more weird is that other boards in the same workspace have their labels OK, but this board lost them. SOS. HELP. Thanks!

[Lara · Accepted solution]

Hi all,

We have determined that the missing labels are the result of unexpected behaviour from the Placker integration.

Luckily, Placker is here to help and is happy to work with you to restore the labels. You can reach their support team at: support@placker.com and CC reinder@placker.com.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

[Lara]

Hi Orianis,

Thanks for reaching out!

As this relates to sensitive board information, I'll create a support ticket on your behalf so that we can take a closer look.

Keep an eye out for an email from us!

All the best,

Lara
The Trello Team

[Zhu Liu]

I had the exact same issue. All the labels were gone suddenly - like being deleted. Could you please help? Thank you.

[Lara]

Hi Zhu,

Let me create a support ticket on your behalf as well! Keep an eye out for an email.

Right now, signs are pointing to the Placker Power-Up making those changes.

Lara
The Trello Team

[Lara]

Hi @Zhu Liu,

It looks like you already have a support ticket open: https://support.atlassian.com/requests/TRELLO-146820/

My teammate, Rafael, will keep you posted on any updates in that ticket.

All the best,

Lara
The Trello Team

[Brenda deBuono]

Hi Lara,

I am having this issue too. I had color coded labeled columns on my boards and hour ago and they disappeared. I am also no longer able to toggle to collapse my boards horizontally. These 2 functions are crucial features for my daily use.

I read forum suggestions to empty cache and toggle labels on and off with a semi-colon. Neither have repaired the issue for me. Please help!

Thank you,

Brenda

[Lara]

Hi Brenda,

Thanks for reaching out!

Since you have a Standard subscription, you're eligible for paid support. I've created a ticket on your behalf – our support team will be in touch with you soon!

In the meantime, please follow these troubleshooting steps and let us know how it goes:

• https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/

All the best,

Lara
The Trello Team