Jira Power-Up shows tickets as attachements

[Sina Kazemi]

I want to user the Jira power-up for Trello, but the tickets show as attachments instead of as a ticket summary, like it suppose to be. What should I do?

[Garrett]

Hi Sina,

Hm, do you have the Power-Up enabled and authorized currently? It is possible to attach Jira tickets to cards in Trello, but those will only unfurl if you have the Power-Up configured.

If you do, would you mind opening the board menu and removing that authorization from the Power-Up, then disable it entirely. Afterwards, enable it once more and follow the auth steps once more.

Essentially, we'll want to start with a clean slate to see if that helps.

Note that removing the Power-Up or its settings will not remove the attachments from the cards.

Let me know how it goes!