Hello, Susanne!
Welcome to the community!
Could you please confirm the following steps?
- Are you monitoring both the list on the board and the individual cards?
- On your Trello account (https://trello.com/my/account), are your notification settings configured to "Instant"?
You can also test whether email notifications are functioning correctly by using this link: https://trello.com/test_notifications.
Additionally, could you check if the "Due Date" reminder setting has been accidentally set to "None" or a similar option? This could prevent notifications from being triggered. Unfortunately, we are unable to view these settings on our end, and without the ability to access your account, we cannot verify this ourselves.
For more information, please refer to the following link: Receiving Trello Notifications.
Kind Regards
Alisson
Trello Team
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