JPG image thumbnails are just blobs of color, image not rendering

[Karen Newcombe]

For weeks we've run into an issue where uploaded images (usually jpgs for us) are not rendering the thumbnail, it is just showing a flat color picked from the background of the image, e.g. if there's a brown background the entire thumbnail is brown.  

I can see this has also been a problem in the past.  Any word on when it will be resolved? 

Thank you, Karen 

[Arkadiusz Wroblewski]

Hello @Karen Newcombe 

If the downloaded JPG works, your file isn't corrupted, this is likely a backend glitch with Trello's thumbnail preview generation.

Try converting the image to a standard sRGB JPG or PNG to rule out color profile problems. If the preview still displays as a flat color block, reach out to Trello Support with the card URL and original file so they can investigate.

There was a recent issue where attachments also got affected but I don't want to jump ahead and assume premature anything yet.

Best,

Arkadiusz 🤠☀️