JIRA PowerUp does not work with my company's JIRA

[George Gastaldi]

I am trying to enable the JIRA PowerUp for my company's JIRA (https://issues.redhat.com) but I am presented with the "Trello is connecting to your Jira" screen and that does nothing. Is there something that needs to be enabled in JIRA to allow that?

[Brant Schroeder · Accepted solution]

@George Gastaldi Welcome to the Atlassian community

Are you using Jira Server?  If you are you will need to install Trello connector for Jira server app on your Jira server instance.  Here are full details on how to setup the Jira PowerUp https://help.trello.com/article/1081-using-the-jira-power-up

[George Gastaldi]

Thanks! I think the main issue is because it's using a SSO, which doesn't seem to be supported. Any chance to support Personal User Tokens in this integration?

[Brant Schroeder]

As per the documentation, SSO is not supported on server.   The integration connects via authentication and not via a token.