Is there a way for an archived card to be moved automatically to a "queue" box if replied to?

[Meghan Fowler]

We are having an issue with archived cards. 

People are responding to emails days later from the original send date. Original email has generated a Trello Card.  Card then gets completed and same day of completion is then archived.  Days later, people respond to original email.  We are not receiving the response because the Trello card has been archived.

My question is, can the original email(card) be "automatically" moved over to a "queue" status when someone replies to email message? 

Any help is appreciated.

Thank you - M. Fowler 

[Germán Morales · Accepted solution]

@Meghan Fowler , yes, this is a Butler automation you set up, not something Trello does by itself. Native email to board replies do get added as comments on the original card when they're within Trello's 7 day comment threading window and include the board's email address, but that doesn't undo the archiving on its own.

Create a Butler rule with the trigger "when a comment is posted to a card", then add two actions: unarchive the card, and move the card to the top of list "Queue". That combination restores the card and routes it exactly where you want as soon as someone replies.

One thing worth knowing: past 7 days from the original email, a reply stops being recognized as the same thread and creates a brand new card instead of a comment, so this rule won't help for replies that land later than that, those just show up as fresh cards on their own.

[Meghan Fowler]

Thank you so much for the assist!

[HEMANT SAINI]

@Meghan Fowler 

This is a pretty common pain point with Trello + email integration. Once a card is archived, replies to the original email unfortunately don’t automatically bring it back or create a new card.

Here are the realistic options right now:

1. Don’t archive right away – Instead of archiving completed cards, move them to a “Done” or “Archive Queue” list. That way replies can still update the card.
2. Use Butler Automation (Trello’s built-in automation) You can create a rule like: “When a comment is added to a card (via email), move the card to list ‘Queue/Inbox’ and unarchive it if needed.” This works quite well for most teams.
3. Switch to Jira Service Management if this is important for your workflow JSM handles email replies much better — it can automatically reopen resolved/closed issues when a customer replies.

For pure Trello, the Butler route is probably your best bet.