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Invoicing - old e-mail

Vítězslav Herman
July 25, 2023

Hey, I use trello.. and I had one e-mail, which I have changed on new one, but I get e-mails for invoices on old e-mail.

 

How can I change it?

Thanks.

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Mike - Dreamsuite Consulting
Community Champion
July 25, 2023

Hi @Vítězslav Herman 

You can change the email address associate to the account by clicking 1 then 2

Screenshot 2023-07-25 122927.png

 

Then clicking 1 and entering the new email address in 2

Screenshot 2023-07-25 123018.png

Vítězslav Herman
July 25, 2023

Hey, actually I have there the right-new e-mail, but get invoices on old e-mail.

Mike - Dreamsuite Consulting
Community Champion
July 25, 2023

Now, I understand.  Click on the billing under your workspace and you'll see a billing email address.  You can change that.

Billingcontact.png

Vítězslav Herman
July 25, 2023

aw, it took me around 5-7 minutes to find, but finally :D done. thanks.

0 votes
Nic Brough -Adaptavist-
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
July 25, 2023

Welcome to the Atlassian Community!

That suggests you have two Atlassian accounts - one that owns the site, and another that is now using it.

You'll need to log into the old account, add the new account to the list of owners, then shut down the old one.  (you can't change its email to the new one, as atlassian accounts une email as a unique id, so there's no point keeping it)

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