Incorrect member restriction

[Zoe Valerie]

We are getting a message that we cannot add members because of reaching the 10 collaborator limit when we have 7 members.

[Tomislav Tobijas]

Hi @Zoe Valerie ,

A collaborator includes more than just your active Workspace members. The 10-person limit is calculated by adding together:

• Workspace members: People who belong to the Workspace itself.

• Workspace guests: People who are invited to specific boards but are not members of the Workspace.

• Pending invitations: Any outstanding invites to boards or the Workspace that haven't been accepted yet

What you could do here is remove guests, cancel pending invites, or close boards that are not needed (as members of closed boards do not count toward the collaborator limit; or at least they shouldn't)

📚 Here are a couple of articles that might be useful: 

• Remove a collaborator from a free Workspace 
• Collaborator limit for free Workspaces 

There also might be a slight delay after you actually remove users until you can invite new ones.

Cheers,
Tobi