Incorrect member restriction

[Zoe Valerie]

We are getting a message that we cannot add members because of reaching the 10 collaborator limit when we have 7 members.

[Tomislav Tobijas]

Hi @Zoe Valerie ,

A collaborator includes more than just your active Workspace members. The 10-person limit is calculated by adding together:

• Workspace members: People who belong to the Workspace itself.

• Workspace guests: People who are invited to specific boards but are not members of the Workspace.

• Pending invitations: Any outstanding invites to boards or the Workspace that haven't been accepted yet

What you could do here is remove guests, cancel pending invites, or close boards that are not needed (as members of closed boards do not count toward the collaborator limit; or at least they shouldn't)

📚 Here are a couple of articles that might be useful: 

• Remove a collaborator from a free Workspace 
• Collaborator limit for free Workspaces 

There also might be a slight delay after you actually remove users until you can invite new ones.

Cheers,
Tobi

[Zoe Valerie]

Thank you so much.

None of this is the issue.

[Tomislav Tobijas]

Hmm... then I'd advise you to reach out to support via this channel: Atlassian Support

But you can only raise a ticket there if you're on a paid plan. What you could do is to start Trello Premium free trial in order to be able to raise a ticket, and once you resolve it, just switch back to the free plan. 👀

Not ideal, but that's the fastest way you can get official help :/

[Caity]

Hi @Zoe Valerie, I've taken a look at your account, and I can confirm that while the board you're on has only 7 members, there are 3 additional members of the Workspace that board belongs to, bringing the total collaborator count to 10. There are a couple of options for how you can resolve this:

1. You could move that board to a new Workspace, so that you only have the 7 collaborators who are currently on that board.
2. The other admin for that board, who is also an admin of the Workspace, can remove the extra members of the Workspace, if they are not actively using it.