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Inactive account got deleted, can I get it back?

Sarah Stellar
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May 31, 2026

Hi, I'm using a two account. I missed the email saying my account would be deleted after 2 years of inactivity. Is there any way to get this back please? It had so much information I need.

Thanks

2 answers

0 votes
Arkadiusz Wroblewski
Community Champion
May 31, 2026

Hello @Sarah Stellar ,

I'm sorry to hear you're running into this. For dormant accounts, Atlassian typically sends a deletion notice after a long period of inactivity, and the account is removed if no action is taken during that window. Because the community cannot restore deleted accounts or check their backend status, your best immediate step is to try logging in or using the Atlassian password reset flow with that specific email address to see if it is still active.

If the email is no longer recognized, you will need to contact Trello Support directly to check on the account state. While fully deleted accounts are generally not recoverable, their support team is the only one who can officially verify the exact status of your data.

Best,

Arkadiusz🤠☀️

0 votes
Sarah Stellar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 31, 2026

Sorry, trello*

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