I would like to ask why I was charged twice on June 10.

[其承科技]

I would like to ask why I was charged twice on June 10.

[Mike - Dreamsuite Consulting]

Hi @其承科技 

This is a community forum and can't help directly with Billing issues.  Were you charged twice or charged double?  It may be that you have more workspace members or multi-board guests in your account than you expect. Check out this document:

https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/ 

If that doesn't help, unfortunately you'll have to wrestle Atlassian Support to raise a ticket...

Despite Atlassian's campaign to "End Bad Service Management Now with Jira ...", their own product support portal is absolutely awful.

If I was looking at ITSM solutions, the first thing I'd do is judge Jira Service management by how badly it has been implemented by Atlassian for their own products. 

It's even worse when it comes to Trello, which isn't even listed in a lot of the options on the support portal, a real sign of the disregard Atlassian has for Trello...

Rant over

If you go here:
https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Click Continue without logging in

Fill out your details and select Payments then Request a refund

Ignore the field to Provide the related URL, SEN, EN or invoice number. Thats not relevant for Trello

Once you submit, the good news is that the support team who receive the tickets are excellent and will definitely be able to help you