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I want to try the basic version, not the premium.

Kristie Meyer
May 27, 2026

I have the free premium trial, but I don't want the premium features.  I don't want to get used to things I won't have unless I subscribe.  I want to try the basic version as-is.

1 answer

1 vote
Liam Do - DevSamurai
Atlassian Partner
May 27, 2026

Hi @Kristie Meyer,

If you want to cancel your Trello free trial, you'll need to contact Atlassian Billing Support for help.

This is stated in the Trello document: Change or cancel your Trello plan (under Cancel a free trial)

To contact billing support about a free trial:

  1. Open the billing contact form: Contact billing support

  2. Log in

  3. Since free trials don’t create invoices, choose Payments then Payment and credit card issues then Proceed without URL, SEN, EN or invoice number

Hope it helps 🙌
Liam

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