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I still cannot get into my Trello because of change of email address

Jorie Belnap
July 28, 2025

I tried the previous options which did not help me.  If I say I can't log in, it prompts to send verification to my email address, that I don't have access to any longer. 

 

I tried filling out a form but the way I was instructed to doesn't allow me to either

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1 vote
Sal
Contributor
August 3, 2025

Hey @Jorie Belnap! If you lost access to the email tied to your Atlassian/Trello account, you have a few options to try:

  1. Reach out to your former employer or whoever manages that email and ask if they can temporarily reactivate it. This should let you log back in and update your account with a new email address.

  2. If you're still logged into your account on any device, you might be able to access your profile (https://id.atlassian.com/manage-profile) and update your email address.

  3. You can always try logging in with your email and password - sometimes the simplest solution works!

  4. If you have teammates or admins in your boards or Workspace, ask them to invite your new account. This could give you access to all your content.

If none of these work, I'm really sorry to say you might not be able to get back into your account or recover your content. It's frustrating when this happens, but hopefully one of these options will work for you!

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