I need to recover my Trello account, but I don't have 2FA configured and I can't disable it.

[jeffersonsimaogoncalves]

They ask me to go to support but there's no option to open a ticket to recover my account. My account at id.atlassian.com has 2FA enabled, but why doesn't Trello allow me to log into my account since authentication is centralized?

[Blair at Atlassian · Accepted solution]

Hi @jeffersonsimaogoncalves

Your Trello account is connected to your Atlassian account and your Atlassian account does have MFA enabled. If you haven't already, please try the steps mentioned here - use an incognito/private browser when you try the steps:

• https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ 
• https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/#Recover-your-account 

Hope this helps!

[jeffersonsimaogoncalves]

The problem is that I can't access my Trello account, and I can't disable 2FA on Trello.

[Blair at Atlassian]

@jeffersonsimaogoncalves We just made a small update to help. Can you please give it a try one more time?

[jeffersonsimaogoncalves]

@Blair at Atlassian I was able to access my Trello account.

Thank you very much.

[Blair at Atlassian]

You bet, glad to help :) Happy Trelloing!