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I'm unable to open a Trello board in my Teams application

François Turcotte October 18, 2023

I'm unable to open a Trello board in my Teams application.
When I open my board, all I get is a blank page. In the top right-hand corner, I see Logout as if I were already logged in.
If I click on Logout, I get this error message:
{"message": "CSRF detected", "error": "REQUEST_CSRF_ERROR"}

How can I correct this problem?

1 answer

0 votes
Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 19, 2023

Hey @François Turcotte! Our team became aware of this problem with MS Teams a few days ago, and we recently released a fix that should fix the problem. So try logging out from Trello directly from MS Teams, log back in, and see if you can access your Trello board afterward. Let me know how it goes for you.

François Turcotte October 19, 2023

Hi, now the disconnection works, we no longer have the error message {"message": "CSRF detected", "error": "REQUEST_CSRF_ERROR"}, but when reconnecting, the page always remains blank.

Thanks

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 19, 2023

Do you have a screenshot of this error you're experiencing @François Turcotte? If you do, please send it, and I can take a look at it. 

François Turcotte October 19, 2023

Trello.PNG

 

Hello, here it is

François Turcotte October 23, 2023

Do you have any idea why I only get a blank page when I install and log in to Trello for Teams, I'm using Teams version 1.6.00.27573

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 24, 2023

Try removing the board from MS Teams @François Turcotte, add it back to your MS Teams channel, and let me know how it goes for you. 

François Turcotte October 24, 2023

Hello, I removed the board, I added it again and I got the same resultTrello.PNG

Thanks

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 24, 2023

I'm sorry these suggestions worked for you, @François Turcotte. Would you mind opening a ticket with us at https://trello.com/contact# and adding all this information and the steps we've done so far? This way, our team can continue from where we left off on your community post. I appreciate your understanding! 

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