I lost access to my old account & its associted data, can it be resurrected?

[Simona Huwiler]

I got an email that I need to login to Trello by 22nd July or it will be closed down. Due to holidays I missed this deadline by one day. Is there any way the I can save my data from the old account or reactivate my old account? Thank you very much for your help and reply, so I can indicate my previous user email.

[Arkadiusz Wroblewski · Accepted solution]

Hello @Simona Huwiler 

There are two possible outcomes:

The old Trello data is still visible

In that case, the deletion may not have completed yet. Accessing Trello should count as account activity. I would also update the account email address if the existing address will not remain available to you.

You can sign in, but Trello appears empty or asks you to start again

That may mean that the dormant Trello profile has already been deleted. The underlying Atlassian account can remain available even after the associated Trello profile has been removed.

You can try Contact Atlassian here but we can´t promise anything Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arek🤠