I have created new rules and they are not working but nothing is wrong with the rule.

[Amy Dudley]

I checked the Activity Log and no issue. Why is my automation not working?

[Rodolfo Moreira]

Hi Amy, I hope you're doing well! 

I noticed that your account has a large number of automations. To help us investigate this further, we’ll need to request some sensitive information. Since your account is on a Standard subscription, you have access to our private ticket support, so we'll continue from there.

When you have time, please respond to us through the private support channel—you’ll receive an email with more details about it shortly.