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I don't know why this payment occurred

3d8986
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March 26, 2026

My ID is [removed].
If you look at the billing details of my account, there is no such information.
I don't know which account this payment happened to and I want to get a refund.

 

2 answers

1 vote
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 28, 2026

It looks like the charge is from a third party powerup (Unito) and not from Trello/Atlassian. It would be best to call the number on that receipt to resolve the issue. 

0 votes
Arkadiusz Wroblewski
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March 27, 2026

Hello @3d8986 

Just a quick heads-up here ! this Community thread is public, so I would strongly recommend editing your post/comment right away and removing any personal or payment-related details.

That's like pure invite for Identity theft or scam.

For an unexpected charge, this really needs to go through Atlassian’s billing/support team, not the Community.

You can contact them here:

https://www.atlassian.com/company/contact/purchasing-licensing

or start from:

https://support.atlassian.com/

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