Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I changed my admin email and lost all my access to workspaces and boards

Noa
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2026

Hi, 

I changed my admin email and lost all my access to workspaces and boards. I can't log in with the previous email, since the account has moved to my new address, but when I log in to Trello with my new address (that I confirmed using the verification email) the Trello is empty. There are no workspaces or boards, and it is like I am a completely new user. 

 

I really need my data and would appreciate help in fixing this! 

1 answer

0 votes
Arkadiusz Wroblewski
Community Champion
August 11, 2026

Hello @Noa 

I wouldn't waste here time if I will be you, and contact directly with Atlassian over https://www.atlassian.com/company/contact/purchasing-licensing 

Only Atlassian can see whether the old and new emails point to the same underlying Atlassian/Trello account IDs.

Best,

Arek 🤠 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events