I cannot login because I don't have access to my Trello 2FA in my Google Authenticator app

[boywijnmaalen]

I cannot login because I don't have access to my Trello 2FA in my Google Authenticator app.

As per the FAQ I tried to contact support but the form is not submitting on URL: https://trello.com/contact#/

I tried the option 'continue without logging is' since I cannot log in :-)

the 'error' occurs on URL: https://trello.com/oidc-2fa?token=<TOKEN>

As per the FAQ, can someone from support please remove my 2FA from my Trello account? (so only Trello 2FA needs to be removed, I do have access to my Atlassian 2FA)

https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication/

Any help is much appreciated.

Regards,

Boy

[Carolina Lopez · Accepted solution]

Hi, welcome to the Atlassian community!

I'm sorry to hear that you are having issues with Trello, I'm from the Trello Support team and I hope we can solve this soon.

Regarding the issue of creating tickets, I'm assuming it was a temporary issue, you should be able to create one if necessary. For this 2FA situation, I already created a ticket on your behalf so we can keep working on this. If you don't receive any notification in the next hours, please let me know.

[boywijnmaalen]

@Carolina Lopez 

Thanks for your reply, I just received the second email and managed to get back in! thank you very much for your assistance!

[Carolina Lopez]

Thanks for the confirmation! I'm glad you are able to access your Trello account. I closed the ticket I opened on your behalf, but if you need any further assistance feel free to contact us again. Have a nice day!