The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I cannot log in to my account

Thanaporn C
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 10, 2026

my credit card has been reduced for 599.95 USD with Trello.com Atlassian +16467553259 , unfortunately I cannot log in to my account.  Can you help me check my email? I would like to cancel the plan.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Arkadiusz Wroblewski
Community Champion
July 11, 2026

Hello @Thanaporn C 

That should be handled privately here https://www.atlassian.com/company/contact/purchasing-licensing#/ 

We as community members cannot check that. Please open a ticket with Billing Support.

Best,

Arek 🤠 

TAGS
AUG Leaders

Atlassian Community Events