I cannot get to my billing account and have looked everywhere

[Renee Narvaez]

Can someone provide me with a customer service number so I can access my billing invoices? Ever since Atlassian has been involved with the account, I can't find anything nor can I reach anyone for support. I've emailed the support team multiple times and never get a response. I would cancel my teams account but can't do that either. Very frustrated and looking for answers. I loved Trello but this lack of customer service is really becoming an issue. Hoping someone can help.

[Michael Pryor]

I'd like to look into this: "I've emailed the support team multiple times and never get a response".  We don't have a way to email directly, so just want to confirm - are you using an email address or are you using the contact support button on our contact page to send in a request?  When you do that, you'd get a response back with your ticket number - do you have any ticket numbers?

[Suvradip Paul]

Thanks @Michael Pryor  for looking into this. Much appreciated.

@Renee Narvaez  - Please share ticket number if you have that handy with you.

[Mark D_Ambrosi]

I have had the same responses.  My ticket number is CA-1581191.  I have made three inquiries and each has the same response that they would have my question resolved as soon as possible.  This ticket my third ticket number.

[Suvradip Paul]

Hi  @Renee Narvaez ,

Thanks for posting and welcome to the community.

I assume you have checked this guide - https://help.trello.com/article/746-invoices-and-receipts-for-trello-business-class-and-trello-gold and tried to access billing contacts and additional invoice details. If not, could you please check this?

Apart from this, I think you need to contact https://trello.com/contact#/ as this is the dedicated contact for such cases. 

Please let us know if that helps.

Thanks.

[Mark D_Ambrosi]

Suvradip, I clicked on this link, https://trello.com/contact#/ and it brings me to the same place where I cannot log in.  It talks all about Get help with Trello.  Cannot get any information.

Mark

[Brant Schroeder]

@Renee Narvaez Welcome to the Atlassian Community

Trello billing is done at the workspace.  More information is here: https://help.trello.com/article/746-invoices-and-receipts-for-trello-business-class-and-trello-gold

If you still need help there is not a Trello support number.  You will need to submit a support question here https://trello.com/contact/

Just scroll to the bottom of the page and click contact support.  If you are not logged in you will need to do so with your Trello account.  

[Randylyn Masse]

I've been dealing with the same thing and was charged over $200.  Never would I have done that unless I had a large team.  It's just myself and one other person.  I google search and haven't been able to locate the billing section.

I can't locate billing.  I also want to dispute this charge and I don't want to lose the work I have put into this.  I was a gold member and then workspaces came along.  I ended up having 2 accounts.  Soooooo frustrating.  

[Brant Schroeder]

@Randylyn Masse If you are having trouble locating the billing I can help escalate your issue in the Atlassian community.  Can you submit a new issue and I can escalate that so Atlassian can take a look at it.  Just provide me with the community post here.