I can use the planner on my laptop but in my phone it says I still have to upgrade. How can I fix it

[Moses Jardine]

Hello Trello Support,

I recently purchased Trello Premium, and my workspace correctly shows Premium under my account.

However, when I use the Planner feature on my iPhone, I receive a message telling me to upgrade in order to use Planner features. I have already tried the following:

• Confirmed my workspace is Premium.
• Force closed the app.
• Logged out and back in.
• Deleted and reinstalled the Trello app.
• Signed back into the correct Atlassian account.

The issue still persists.

I’m using:

• Device: iPhone
• Latest version of the Trello app (reinstalled from the App Store)
• Workspace: Moses Jardine’s Workspace

Could you please check whether my account has the correct Premium entitlements for Planner, or if there is a known issue affecting my account?

I have attached screenshots showing:

1. My workspace displaying Premium.
2. The Planner screen asking me to upgrade.

Thank you for your help.

Moses Jardine

[Tomislav Tobijas]

Hi @Moses Jardine ,

I'd recommend reaching out to Atlassian Support and raising a ticket there, as you have Trello Premium. This is a public forum mainly consisting of end users like myself, so we cannot check much.

But the only thing I can say is that I have Trello Premium and Planner works on my mobile app, although I'm on Android (latest app version) and not on iOS. 👀

Cheers,
Tobi