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I can't reactivate a user as admin

marie_denis
marie_denis
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April 24, 2024

Hi,
We are in the middle of switching to a premium account which we will be setting up tomorrow. In the meantime, almost all of our users have been deactivated and I can't reactivate any of them. I was trying to gain access for 10 of us while we wait for the premium version to be activated but only 3 of us can access our board at the moment. 
Could you help ?

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Alex W
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 1, 2024

Hi @marie_denis - welcome to the Community!

I can see you raised a ticket with our support team to discuss this (TRELLO-194643). We're waiting on your response on it - can you respond to this ticket and let us know if you still need help or if the issue is resolved?

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