I can't log into my Trello account.

[Vanessa Haberl]

Since 06.05.2021 i couldnt log into my trello account. It Shows loading but i can't go inside my board. 

 Keenly waiting for your respond and solution.

Best Regards.

[Soumyadeep Mandal - SaM]

Hi @Vanessa Haberl 

Welcome to the Atlassian community!

If you are using a pc/mac browser then clear the cache and restart the browser and test it out again! or you can try to open it in the incognito/private mode in your browser.

if the issue still remains please provide a screenshot, it will help to identify the issue!

[Vinícius Medeiros]

hi, i can open the trello just in the private mode, how to fix that? i need to do it in the normal mode

[Soumyadeep Mandal - SaM]

Hi @Vinícius Medeiros 

You have to clear cache, history & cookies etc. (Make sure to take a backup before doing it because it will log you out from all logged in websites in the browser)

or

use Trello windows/mac app!

[Vinícius Medeiros]

 On my computer and on the anonymous guide the Trello worked, but I have two other computers and they didn't log in, I tried App and anonymous guide but nothing happens, the login loop always happens. 

[Soumyadeep Mandal - SaM]

@Vinícius Medeiros 

You can use a different web browser like Firefox!