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I can't log in to my Trello board because the verification code was sent to an incorrect email addre

Marian M_ Powell
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May 4, 2026

I can't log in to my Trello board because the verification code was sent to an incorrect email address. Ho can I update that email address?

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Liam Do - DevSamurai
Atlassian Partner
May 4, 2026

Hi @Marian M_ Powell , 

You can follow this document to change your email address: https://support.atlassian.com/atlassian-cloud/kb/change-atlassian-account-email-addresses/

However, based on your provided information, you'll still need access to that old email address to verify the change.

If the old email was from an organization, try reaching out to your IT/admin team to temporarily reactivate the mailbox (or set up forwarding to your new address). Once you can receive emails there, you'll be able to complete the verification and change your email to the correct one.

Hope it helps 🙌
Liam

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