I am so frustrated with getting help, i need to cancel and get a refund

[Annette Rioux]

Hello, 

I did not know that i had an account for trello still, years ago i did. I tried to access the cancelation through the website but its asking me to create an organization which i am not doing. I do not want this subscription and I want a refund. I am not sure how my credit card was accessed either, it expired in 2025, and i did not update my credentials on your website.  

Your assistance in this matter is greatly appreciated. 

I was charged 119.99 for trello.com through atlassian.

Annette Rioux

annette.creations@yahoo.com

[Luciana Munhoz · Accepted solution]

Hi @Annette Rioux , sorry for the experience you are having. I have opened a ticket on your behalf with our CA (customer advocate) team, which handles subscriptions. You'll receive the ticket notification in your email inbox.

They will contact you to get this sorted. 

[Francisco Fischer]

Billing stuff on Trello can feel like trying to find a light switch in the dark, but the trick is hitting the in-app Help icon and choosing Ask Trello Support. That sends you to the actual billing form instead of the community loop. If the account is tied to an old email, support can still look it up once you give them the last 4 digits of the card and the charge date.