I am so frustrated with getting help, i need to cancel and get a refund

[Annette Rioux]

Hello, 

I did not know that i had an account for trello still, years ago i did. I tried to access the cancelation through the website but its asking me to create an organization which i am not doing. I do not want this subscription and I want a refund. I am not sure how my credit card was accessed either, it expired in 2025, and i did not update my credentials on your website.  

Your assistance in this matter is greatly appreciated. 

I was charged 119.99 for trello.com through atlassian.

Annette Rioux

annette.creations@yahoo.com

[Luciana Munhoz · Accepted solution]

Hi @Annette Rioux , sorry for the experience you are having. I have opened a ticket on your behalf with our CA (customer advocate) team, which handles subscriptions. You'll receive the ticket notification in your email inbox.

They will contact you to get this sorted.