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I am not receiving the email verification to update my existing email address

Stefanie Fox
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October 2, 2025

I have requested an email change three times now, and the verification email does not come through. I no longer have access to the email it is currently set up on, so I wanted to change my account to my personal email address. Please advise. 

1 answer

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Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 2, 2025

For security reasons, we are not able to change the email address on your account (see below). Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account.

https://support.atlassian.com/trello/docs/recovering-your-trello-account/

 

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