I am not receiving notifications. I have followed the troubleshooting steps. What now?

[Danielle Mitchell]

Just as the subject line says.  I am not receiving the immediate tests, the items are not in my spam folders, and I followed the other guidelines.  What now?  

[Andy Heinzer]

Hi @Danielle Mitchell 

I found there was a previously bounced email attempted to be sent your address.  This can cause our system to prevent other messages from being sent there.  I have removed this blocked entry from our system.  In turn you should be able to receive notifications now.

I hope this helps.

Andy