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How to move from free licence to standard anual licence which already paid

José María Sotuela Alonso
José María Sotuela Alonso
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August 25, 2025

Hi Community,

This is Jose María Sotuela, user: ujsafa@psoplaneta.com my email is: josemaria.sotuela@thecoreschool.com. 

I have paid an annual Standard Licence on 18/12/2024 Invoice TRINV-27710258 and for some reason ( maybe me or my team pressed the wrong button) me solicited Premium licence which we dont need. The System moved our account into free plan having paid an annual one for standard and I have no idea how to contact someone to help me and restore this into the standard plan already paid.

Thank you very much

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Trello
Trello
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

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