How to get a refund for all members invited in my Workspace ?

[C D _CJ_]

I am a user of Trello for a week.

Four days ago, on the 2nd of August 2026, I bought Trello Standard which I now cancelled. Because members got invited in my Workspace during this four days, additional charges were added to the initial standard plan.

Now that I've cancelled everything and since I am still within the 30 eligible days to get a refund, I am writing to ask how I can get a refund for all that was debited from my bank account within these 4 days.

I've tried on the following website link : https://support.atlassian.com/contact, but it is not working.

Could you help me with my refund's request please ?

I thank you for your help.Thank you in advance for your assistance !

[Liam Do - DevSamurai]

Hi @C D _CJ_ ,

For refund requests and billing issues, you can contact the Support team here: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hope it helps 🙌
Liam

[C D _CJ_]

Hi Liam,

I thank you for your quick answer.

However, I've already tried the website link you sent and each time I'm selecting Payments > Request a refund and then selecting URL, SEN, EN or invoice number. But it seems this website link is only to ask for refund for the bills on your billing board. But the only bill I have is once planned to be debited on the 12th of august and which does not correspond in the amount of the Trello Standard plan, neither to the amount that was debited from my bank account each time a member got invited to the workspace.

I want first to stop the payment planned for the 12th of August and request a refund for all the receipts I've received by email each time a member got invited to my Workspace.

Can you help me to do that please.

I thank you in advance for your help.