How to cancel subscription and refund payment

[Amanda Oversby]

How to cancel subscription and refund payment

[Ollie Guan]

Hi @Amanda Oversby ,

To cancel your subscription:
Go to your Trello Workspace → click Billing → select Cancel at the bottom of the page. Your plan will be canceled at the end of the current billing period.

To request a refund:
Refunds are available within the first 30 days of upgrading. Please contact Atlassian billing support at Atlassian Support with your account email and transaction details.

Helpful billing FAQ links:

• Cancel a subscription | Atlassian Support

• Change or cancel your Trello plan | Trello | Atlassian Support

• How billing works with Trello Premium and Standard | Trello | Atlassian Support

• Find invoices and receipts for your Trello subscription | Trello | Atlassian Support

[Ana Rita Malveiro]

I am writing to formally dispute three charges made to my Revolut card by Atlassian, as I have never subscribed to any Atlassian service and have never authorized these payments.

The disputed transactions are:

• April 30 – USD 21.40 (€18.40)
• May 29 – USD 22.14 (€19.10)
• June 29 – USD 22.14 (€19.55)

The total amount charged is €57.05.

Today, after noticing these transactions, I accessed the Atlassian website for the first time and created an account solely to verify whether there was any active subscription associated with my email address. After logging in, I confirmed that there are no active subscriptions, products, or services associated with my account, which further confirms that these charges were not authorized by me.

I therefore request:

1. An immediate refund of the total amount of €57.05 for these unauthorized transactions;
2. The initiation of a chargeback process for these unauthorized card payments;
3. That any future charges from Atlassian be blocked on my card.

I confirm that I have never entered into any agreement or subscription with Atlassian, have never authorized any recurring payments to this company, and only created an account on their website today for the sole purpose of investigating the origin of these charges.

I kindly request confirmation that this dispute has been received and that the matter will be resolved as soon as possible.

Kind regards,

Ana Rita