How can I get my account reactivated again?

[Deleted user]

I use Trello for notes at my work. Now I cant log in and get the message, that it was deactivated.

If I cant use Trello with my company email, can you please reactivate my account, so I can get my notes! This is horrible customer support!

[Nikola Perisic]

Welcome,

Please raise your support ticket on support.atlassian.com and in your request select these options:

In order to protect your privacy, I have removed some of the personal information from your post.

[Deleted user]

I get just to the second point "which product is this for?" and then there are just two options: Explore Community and View Documention.

Why cant you forward my ticket? I had to creat a new account via my google mail to be able to do the first request.

[Nikola Perisic]

I understand your frustration, but I am not an Atlassian employee and I cannot forward that ticket to them. I can only guide you how you can do it.

[Deleted user]

Ok, any idea why I cant get the same complaint form as you? The start is identical but there is no way how to pass the two offered options: Explore Community and View Documention.

Can you maybe sent me link which I can use to fill out my complaint right.

[Deleted user]

I get this error code 

e372b78f-308f-4641-b06e-20607d6c55d7

[Nikola Perisic]

That is indeed strange. One question, are you using free version of Trello?

[Deleted user]

Yes, I was using free version of Trello

[Nikola Perisic]

This is why it is showing you these two options only. I'd suggest to create a totally new Trello instance (outside of your organization) and use the premium trial version which should give you the access to additional support.

[Deleted user]

Thank you for your support