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How can I change my settings so that cards marked complete are not automatically archived?

Leslie Donnenwirth
Leslie Donnenwirth
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April 15, 2026

When I check a card complete it is automatically archived. Instead, I want it to move to the Completed Requests list and show the Completed checkmark, then to manually archive it later. It appears this has to be set up manually, and is not the default. So I'm struggling to find how to "undo" this setting; no Automations are currently set up. 

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Leslie Donnenwirth
Leslie Donnenwirth
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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April 15, 2026

Thought I solved it, I did not. I set up a Rule to move the card to the list I want upon marking it complete AND to "unarchive the card." However, now when I mark a card complete, it goes to that list for a second then disappears (as it is archived). No automations have been set up to enable this, can't figure out why/how it's happening. Would appreciate any help. New to trello so may be overlooking a simple solution... 

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Sakshi Verma
Sakshi Verma
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 17, 2026

Hi @Leslie Donnenwirth  ,

Welcome to the Atlassian Community and to Trello! šŸ˜Š

Please don't worryā€”Iā€™m here to help. To investigate this issue further, I have raised a formal support ticket for you.

Since I will need to ask for some specific details that we cannot share here due to privacy (PII) reasons, you will receive an email from me shortly. 

I look forward to getting this resolved for you! šŸš€


Thank you !

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