Hello, my board is closed. I am the admin but not allowed to reopen.

[Nathalie Heynderickx]

Hi there,

A few of my Trello boards have been closed (six in total).

I am the sole owner and admin of these boards, however when I try to access them, I receive the following message:

BOARD-NAME is closed.
You’re a member of this board, but only board admins are able to reopen it. Please contact support for assistance.

As the only owner/admin, I'm unsure why my admin access appears to have been removed or why I can no longer reopen the boards.

Could you please investigate and advise on how I can restore access and reopen these boards?

Thank you for your help.

Kind regards,
Nat

[Nivedhya Vikram1]

Hi @Nathalie Heynderickx ,

I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience.

[Nathalie Heynderickx]

Thank you SO VERY MUCH Nivedhya. I really appreciate your help.

Could you please confirm the email address  so I can search it in my inbox?

I'm not able to see any emails from Atlassian or Trello just yet.

Thanks so much again!

Kind regards,

Nathalie

[Nathalie Heynderickx]

Hi @Nivedhya Vikram1  - looking forward to hearing from you.

Thanks,

Nat

[Nivedhya Vikram1]

Hi @Nathalie Heynderickx ,

I have raised the ticket associated with the email you reported here. Here is the ticket link:TRELLO-227010.

Please share the Board URL in the ticket to check further. 

[Nathalie Heynderickx]

Thanks so much @Nivedhya Vikram1 ! 

Will do!

Really appreciate you help 🙏🏽

[Nathalie Heynderickx]

Oh no! Maybe the ticket expired @Nivedhya Vikram1 - I'm so sorry.

I'm now getting the error msg attached/below when clicking on the link provided.