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Having issues with my login

Joshua Spears April 14, 2025

I logged out of my account and now when I go to log back in it gives me a different username and I can’t view any boards. Everyone logged into my board can still see everything but I now have no access to it

1 answer

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Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 14, 2025

Hi @Joshua Spears - welcome to the Community!

It sounds like you logged into a different account. Can you try logging in with other emails to see what email address your account is under? 

Joshua Spears April 14, 2025

Hi Alex. I have tried logging in with both of the emails that I use. Neither of them are working. Is there a way that any of the other admins would be able to see what email it might be under if that is the case?

Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 14, 2025

Hi @Joshua Spears - is there any chance you have another email you could've logged in with? 

Your admins won't be able to share your email address, but they can share your username, which you can then share with me and I can provide you with an obfuscated version of the email address attached to that account. 

Joshua Spears April 14, 2025

My username is joshspears4

Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 14, 2025

Thanks @Joshua Spears - here's the obfuscated version of the email address connected to that account: j*****s.m******0@g***l.com

If you recognise it, can you try logging in with it at https://trello.com/login

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