Has anyone had login trouble?

[Dyi Kinney]

My Nonprofit group is using Trello to plan a community Summit. 

One of my members is experiencing difficulty with accessing Trello. He tried to reset his password and cannot seem to reset or login. 

Any suggestions? 

[marc -Collabello--Phase Locked-]

Hi Dyi, a suggestion: Let the member try to log in from your computer, and watch what is happening.  Often it comes down to email misspelling, cookies or other bits and pieces.

[Jodi LeBlanc]

Hi there, I am not having issues logging into Trello. Do you know what internet browser they are using or what error message they are receiving? 

[Dyi Kinney]

Thanks for all the responses. @marc -Collabello--Phase Locked-...I did have a sit down with my member. I removed his name from the board (which doesn't remove him from the system so I don't think that helped). Then, I followed him as his RESET his password. Voila!

I'm not sure what happened, but it was now magically completed. He'd been concerned about his sign-issue for the last couple of weeks. He's also been using his phone.

I recommend initial sign-up on your computer. 

Thanks, @Jodi LeBlanc for weighing in. I think things are good now. 

Dyi

[Jodi LeBlanc]

Hi @Dyi Kinney great to hear that your member is now able to login :) Have a super day!