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Getting an error message when attempting to use the "Create Jira work item" feature in Trello.

Getting an error message when attempting to use the "Create Jira work item" feature in Trello.

When I try to use the new-ish feature "Create Jira work item" in Trello, it asks me to choose from two Jira Sites, of which I am a member (admin). When I choose the Site I want the Jira ticket to be created in, I get an error message simply stating, "Something's gone wrong".

My colleague who is only a member of one Site, does not face these issues.

Anyone else experience this issue and have a workaround for it?

2 answers

0 votes

I know this thread is a bit old, but have you tried clearing your browser cache or using Trello in a different browser to see if the error persists? Sometimes browser-specific issues can cause hiccups with features like "Create." If anyone else has tips or experienced this recently, feel free to jump in and share!

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Comment

Thanks, Brandy. It might be worth reviewing the conversation Arek and I had as part of this thread which indicates swapping browsers etc. None of that worked.

The second Site that I was a member of has since been deleted so I tried this feature again and it is now working. That doesn't mean the bug was fixed though.

We've since stopped using Trello on a day-to-day basis so I can't test it any further.

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0 votes

Hello and welcome to Atlassian Community @Keiran M

Can you create the same work item directly in the target Jira site/space? Being Admin doesn't mean you have direct access adhoc.

Also have you tried in Incognito Window?

Best,

Arek 🤠

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Hi Arek.

Yes, to both of those options. I have tested them and they are not the issue.

FYI, in an incognito window, Trello pops up message stating the feature is not available in incognito mode.

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Like • Arkadiusz Wroblewski likes this

Did you followed steps from here ?

Create Jira work items from Trello cards | Trello | Atlassian Support

Are you using Chrome or Edge or Firefox / Safari ?

What happen when you pick other Site from your two ?

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Thanks again, Arek.

I have tried the operation in both Edge and Chrome, with the same result.

A reminder, I have a colleague who only has access to one site, and the operation works fine for him.

Yet another colleague has a similar scenario to me e.g. has access to two sites, and he experiences the same error as I do.

In an attempt to troubleshoot further, I asked our Org Admin to remove me from the Jira site which Trello seems to have deemed the "default". Unfortunately, he is having issues removing me from the Site and is chasing support from Jira directly for that issue. So that troubleshooting option is off the cards for now.

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Like • Arkadiusz Wroblewski likes this

@Keiran M

In that case then I think support is right direction because that looks like Multi site Switch bug.

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Thanks for the input, Arek. Much appreciated.

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Like • Arkadiusz Wroblewski likes this

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Getting an error message when attempting to use the "Create Jira work item" feature in Trello.

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