The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Forced to Logout / Premium vanished

Jürgen Wurm
Jürgen Wurm
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 16, 2024

Hi all. I am facing serious trouble with my trello account. I have been forced to logout and login again and since then all my boards and workspaces are completely gone. I also had a premium workspace I payed for until July 2025. I do not know what to do at all or whom to contact fot this issue. Can anybody help?

 

Best regards,

JW

 

Watch
Like Be the first to like this
379 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Alisson Sartor
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 17, 2024

Hello, Jürgen Wurm!

Welcome to the community!

I noticed that the account you used to create this topic was created on October 16, 2024, which indicates that it is a new account. It seems you might be logging in with a different account. Could you please send me a link to the board? You might find it bookmarked or in your browser history.

With that information, I can identify the owner of the board, and we can determine which account you were using previously.

Thank you!

Kind Regards
Alisson
Trello Team

Reply
Trello
Trello
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security