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Failed to login to my premium membership

StemBoostX
StemBoostX
August 30, 2025

Hello Support, 

I have been using Trello for a while.

I then went on holiday for 2 months - since I returned I have filed to access the files on my Trello work space.

When I log in the place is empty.

I am confused.

I had an annual subscription.

I have failed to get any response from support.

What a poor customer support this company offers.

Its so money minded that it only caters to the high tier membership.

I am so pissed and sad.

Any help will be welcome.

Olive

 

 

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Tansu Akdeniz
Tansu Akdeniz
Community Champion
August 31, 2025

Hi @StemBoostX 

Welcome to the community!

Have you created a support ticket directly to the Atlassian team via http://support.atlassian.com/ ?

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StemBoostX
StemBoostX
September 2, 2025

I sent a support ticket to enterprise after failing to send a support ticket the normal way using that link you sent.  No reply from them at all.

  When I try that support link - it  always directs me back to the Community.   The ticket above shows I have paid for a full year.

Meanwhile all my content has disappeared.  

When I log in I do not see any of my previous files.

What is happening here? 

Will you please help me understand?

 

thks

Olive

 

 

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StemBoostX
StemBoostX
September 2, 2025

Are the answers useful - NOT YET - you are simply asking questions - not providing answers yet.  So - do not force me to say yes - when its no!!!

Apparently - I can't submit this without answering the tick.....!!!

Is this how TRELLO ATLASSAN works??

I sent a support ticket to enterprise after failing to send a support ticket the normal way using that link you sent.  No reply from them at all.

  When I try that support link - it  always directs me back to the Community.   The attachment Atlassan-trello.png above shows I have paid for a full year.

Meanwhile all my content has disappeared.  

When I log in I do not see any of my previous files.

What is happening here? 

Will you please help me understand?

 

thks

Olive

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Trello
Trello
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

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