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Expired email so I can't access my account

ninon.mcginn
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February 28, 2026

I’m currently locked out of my Trello account due to two-factor authentication (2FA) being sent to an old email address that is now dead.  I can’t receive the 6-digit verification code required to log in.

Is there any way to temporarily disable 2FA so I can log in and update my email address?

Thanks in advance for any help or guidance!

1 answer

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1 vote
Tansu Akdeniz
Community Champion
February 28, 2026

Hi @ninon.mcginn 

Please check out this page: https://support.atlassian.com/trello/docs/recovering-your-trello-account/

If you don't use that e-mail anymore, for security reasons, e-mail address can't be changed.

If needed, please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

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