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Everything I've ever done is gone.

Nancy Rickhoff
May 1, 2026

I've used Trello for a variety of things for at least 10 years.  Most importantly I had extensive and detailed checklists for a many, many things.  I just opened the app and everything is gone.  As though I've never done anything.   I never received any notification that things would be changing.  I'm not finding any way to contact support except here.  How do I retrieve what was lost?  This is crazy!  

1 answer

1 vote
Mikael Sandberg
Community Champion
May 1, 2026

Hi @Nancy Rickhoff,

Welcome to Atlassian Community!

I have notified the support team that is on here and they will reach out to you within 2 business days to get this resolved. 

Nancy Rickhoff
May 1, 2026

Thank you.  Unfortunately, that doesnt help me make sure I have everything for what I'm need today.  I really hope this can be resolved.  I'm panicking. 

Nancy Rickhoff
May 1, 2026

When I search for the board I need it tells me it's closed and to contact an admin.  I'm the admin.

Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 1, 2026

Hi @Nancy Rickhoff We're working on this for you in the ticket TRELLO-226008. Thank you!

Trello Support Team

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