Email change verification e-mail is not coming through

[Mario Llige]

Hi all

I'm trying to change the email address linked to my Trello account because I deleted the old one.

The last step is to verify the new email address, as shown by the message below:

Update pending verification

We just need you to check your email xxx@gmail.com and to verify it’s you and complete the update.

With the options to "resend email" or "undo email change"

I tried the "resend email" option several times but didn't get any verification emails.

How can I get past this?

Cheers

Mario

[Hrudu Shibu]

Hi @Mario Llige ,

If you're not receiving the Trello verification email to update your email address, try these steps:

1. Check Spam/Junk Folder – The email might be mistakenly flagged as spam.
2. Review Email Filters – Ensure no rules are redirecting or deleting Trello emails.
3. Whitelist Trello Emails – Add no-reply@trello.com to your safe sender list.
4. Check Email Server Settings – If using a company email, ask IT to verify emails aren’t blocked.
5. Try an Alternative Email – Use a different email address to see if you receive the verification.
6. Contact Trello Support – If the issue persists, reach out to Trello Support for further help.

Following these steps should help resolve the issue. If not, Trello Support can provide additional troubleshooting.

[Mario Llige]

Hi Hrudu

Thanks for your help. I went through your suggestions.

1. There was nothing in the spam folder.
2. I don't have any filters set.
3. I whitelisted the trello email address.
4. I'm not using a company email.
5. I tried an alternative email and that worked, but I don't want to keep my Trello account linked to that email address.
6. I'll try contacting support next.

Cheers

[Mario Llige]

Hi again Hrudu

I tried contacting support, but since I only have the free version of Trello, my only options seem to be to Explore Community or View Documentation. See below.