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Email Verification Not Coming Through

Stephanie Adams
Stephanie Adams
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April 7, 2025

One of our users is trying to update their email address but is not getting the verification email through to their new email address.

We have a few team members who have done this with the same domain, with no issue (myself included) but he is not getting a verification email to his email.

We have added the Atlassian/Trello domains to our whitelisted/approved sender list in Google Workspace, but no luck.

Any workaround for this?

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Gaurav Kataria
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 7, 2025

You could ask the user to check their spam/junk folder. 

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Alex W
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 7, 2025

Hi @Stephanie Adams - welcome to the Community!

As you're a Standard customer, you're entitled to priority support with our team.

I've raised a support ticket for you to discuss this issue with our team. You can view this ticket at https://support.atlassian.com/requests/TRELLO-214619/ and you'll be emailed updates! 

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Trello
Trello
DEPLOYMENT TYPE
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STANDARD
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AUG Leaders

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