Does not receive the recovery link

[Deleted user]

Hi Trello Team,

I am Nur, the HR at my organization. Recently, we wanted to invite the new team member to join our trello board. However, when we setting up his account, and would like to change the password of his account, he did not receive the verification link to change the password. Kindly assist us with this matter. 

The email associated is <removed for privacy> 

Please help us to resolve this issue as soon as possible!

Thank you.

Kind regards,

Nur 

[Alisson Sartor]

Hello, Ardini!

Welcome to the community.

I checked our system and couldn't see any blocks from our emails, also noticed that the account is now confirmed, did everything work and he was able to get in? For security reasons I will remove his address from here.

Kind Regards
Alisson
Trello Team